Home> Support> RMA Policy Support Download RMA Policy On-line Support FAQ Uniwide Technologies, Inc., (“Uniwide”) Standard Limited Warranty gives you, the customer, expressed limited warranty rights from Uniwide, the manufacturer. Uniwide also provides a fast on-line technical support. A quick trouble shooting prior to any return may save a tremendous amount of cost and time. Please access the supports@uniwide.com Attention: Any warranty package purchased from a party, other than from Uniwide Technologies, Inc. or its approved affiliates, cannot be applied in addition to the standard warranty as expressed in this policy. Please consult with the originator of such warranty package. For the list of approved affiliates, please contact our RMA department. This warranty information does not apply to OEM products. In order to provide you the best service, please read the RMA Return for Repair Policy below: This Return Material Authorization (RMA) number is required to ensure proper tracking and handling of returned material at the factory. Do not return any hardware until you have received an RMA number. It is imperative, that return product is packaged in its original packaging, or equivalent, to ensure protection from shipment damage. In addition, please include all manual and software that accompanied the product. UNIWIDE Technologies, Inc. reserves the right to refuse shipments that do not have an RMA number. Refused shipments will be returned to the shipper via collect freight. Claims filed under the standard warranty will be repaired or replaced at the sole discretion of UNIWIDE Technologies, Inc.